Echo devices are smart home technology that integrate with Alexa to allow users to automotive their living space. With Alexa front and center of the experience it seems many people were firing up their Echo’s on Christmas. Down Detector showed Alexa crashed in the United Kingdom, Germany, and other European markets through the day. It does seem only Europe was affected as no issues were reported in the United States. This is the second Alexa outage in Europe over the last few months. In September, the service went down in the UK and other regions around the continent. On that occasion, the assistant was not picking up commands. When users engaged Alexa, it would show a red light and say, “sorry I’m having trouble understanding right now please try again later.”

Sending Personal Recordings

An Echo device sent 1,700 recordings from one user to another when Alexa was requested to play back recordings. For some reason, the Echo played back recordings from another user.

Amazon s Alexa Suffers Christmas Outage in Europe - 17Amazon s Alexa Suffers Christmas Outage in Europe - 95Amazon s Alexa Suffers Christmas Outage in Europe - 27Amazon s Alexa Suffers Christmas Outage in Europe - 47Amazon s Alexa Suffers Christmas Outage in Europe - 17